Returns & Exchanges

Due to the perishable nature of our premium chocolate, Godiva does not accept returns; however, we are committed to your satisfaction and will replace or refund any order that does not arrive in perfect condition.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately check your chocolate for any damage or quality issues caused during transit.

• 2.
  Contact Customer Care

  Reach out to our support team within 15 days of purchase with your order number and a brief description of the issue.

• 3.
  Provide Documentation

  Attach clear photographs of the damaged product and the shipping packaging to help us process your claim efficiently.

• 4.
  Resolution Processing

  Once verified, we will initiate a complimentary replacement shipment or issue a full refund to your original payment method.